Refund policy
CASTCOVE FISHING RETURN, REFUND AND CANCELLATION POLICY
Last updated: October 3, 2026
NO CHANGE-OF-MIND RETURNS OR EXCHANGES
CastCove Fishing does not accept change-of-mind returns or exchanges. This includes ordering the wrong size, color, model or quantity, deciding that an item is no longer needed, or a product not matching personal preferences when it matches its description.
Please review the product description, measurements, compatibility, selected option and package contents before ordering. These restrictions do not affect eligible cancellations, qualifying order problems or rights provided by applicable law.
ONE-HOUR CANCELLATION WINDOW
You may cancel an order by sending a clear cancellation request before 60 minutes have elapsed from the time the order was placed.
Email aidenbb@me.com or submit the contact form at:
https://castcovefishing.myshopify.com/pages/contact
Include your order number and the email address or phone number used at checkout. Eligibility is determined by when we receive your request, not when we read it or respond. A request received before the deadline remains eligible even if we respond later.
An eligible cancellation of the entire order receives a full refund of the amount paid, including shipping charges and taxes collected. We do not charge a cancellation fee.
After the one-hour window, change-of-mind cancellations are not accepted. This deadline does not restrict cancellation or refund rights arising from shipping delays, non-delivery, product problems or applicable law.
DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS
Contact us promptly if an item arrives damaged, is defective, differs materially from its description, is incorrect, or does not arrive. Provide your order number, a description of the problem, and photographs when available. Keep the item and packaging when safe, and stop using any product that appears unsafe.
We will investigate and provide the replacement, refund or other remedy required by your rights. You do not have to resolve the matter with our supplier yourself, and a legally required remedy does not depend on our supplier or carrier reimbursing us.
RETURN INSTRUCTIONS
Contact us before mailing any item back. The sender address on a parcel is not automatically an authorized return address.
When a return is needed to resolve a qualifying problem, we will provide instructions and the correct destination. We will arrange or cover return shipping where required by law. No restocking fee applies to eligible problem-order returns.
REFUNDS
Eligible refunds are issued to the original payment method wherever possible and processed promptly within applicable legal deadlines. Banks and payment providers may require additional time to post the credit. We will not substitute store credit for a legally required monetary refund without your agreement.
UNAVAILABLE PRODUCTS AND EXISTING ORDERS
If we cannot fulfill an item, we will notify you and refund the applicable amount. We will not substitute another product without your agreement.
Policy changes do not remove rights or more favorable terms attached to an earlier purchase, including orders placed when this store operated as Daydream Steeps.
CONTACT
CastCove Fishing
Email: aidenbb@me.com
Phone: +1 407-765-3101
Nothing in this policy limits mandatory consumer rights or any additional protection expressly provided with your purchase.